Shipping

Last updated: September 1, 2026. SW Design Print Farm is a small, family-owned manufacturer in Sterling, Massachusetts. The time required to make an item and the carrier's transit time are separate. The estimates below help you plan, but they are not guaranteed delivery dates.

Order preparation

• In-stock retail products: normally prepared within 2–5 business days.
• Made-to-order or personalized retail products: normally prepared within 5–10 business days unless the product page states otherwise.
• Custom FDM production and quantity orders: follow the production schedule stated in the approved quote. Production begins only after payment and all required files, specifications and approvals are received.

Business days exclude weekends and U.S. federal holidays. High-volume periods, material availability, technical review or reprints required by our quality process may extend preparation time.

Shipping rates and free shipping

Available services and the final shipping charge are shown at checkout. Free standard shipping applies to eligible retail merchandise orders of US$50 or more after discounts and before taxes, delivered to all 50 U.S. states and Washington, DC, including Alaska and Hawaii. U.S. territories and military addresses (AA, AE, and AP) are excluded from the free-shipping promotion; calculated carrier rates may be available. Custom FDM manufacturing, wholesale or quantity quotes, oversized packages, and expedited services may also be excluded unless expressly stated.

Transit and tracking

Carrier transit estimates begin after the package is accepted by the carrier. Tracking may take up to 48 hours to update. Weather, peak-season volume, carrier disruptions and other events outside our reasonable control can cause delays. If we cannot ship within the time promised, we will provide the delay information and any cancellation or refund rights required by applicable law.

Address responsibility

Please verify the complete delivery address before checkout. Customers are responsible for additional shipping costs caused by an incorrect, incomplete or undeliverable address when the order has already shipped. Contact us immediately if an address must be corrected; changes are not guaranteed after fulfillment begins.

Delivered, missing or damaged packages

When tracking shows delivered, first check the delivery area, household members and carrier notice. Report suspected loss or shipping damage promptly so we can help open a carrier claim. Keep the product and all packaging and provide photographs when requested. We are not responsible for theft or loss after confirmed delivery, except where applicable law requires otherwise, but we will reasonably assist with available carrier procedures.

International orders

International availability varies. The recipient is responsible for import duties, taxes, brokerage fees and local requirements unless checkout expressly states otherwise. Customs delays are outside our control. Refused or unclaimed international packages may be refunded only after return to us, less original shipping, return costs and non-refundable charges, to the extent permitted by law.

Questions

Contact us before ordering if timing is critical. A requested date is not accepted as a guaranteed deadline unless we confirm it in writing.